iConnect: Leveraging Human Interaction and Artificial Intelligence/Machine Learning in Retail Operations
Walmart US ecommerce currently has an assortment of more than 67 million SKUs and sees over 10 million unique visitors daily. To provide a secure and personalized shopping experience for its customers, Walmart uses artificial intelligence (AI) and machine learning (ML) to develop algorithms that draw from the rich expertise of its over 1.2 million US associates. Two key areas of AI/ML application are search and fraud management solutions. By harnessing our human capital and the power of machine learning, search results are optimized to show the most relevant pages from our vast catalog and fraud patterns are detected sooner.